Welcome to Home Hardware Pro’s FAQ section. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Home Hardware Pro
Who is Home Hardware Pro’s target customer?
Our products cater to both professional contractors who need reliable hardware on tight schedules and DIY enthusiasts working on home improvement projects. We serve customers worldwide (excluding some Asian and remote regions) who value quality hardware with dependable delivery.
What kind of products does Home Hardware Pro offer?
We specialize in a wide range of hardware solutions including automotive parts, door hardware, fasteners, safety equipment, and construction accessories. Our product categories include Additives, Anchors, Brackets, Cabinet Hardware, Child Safety products, and much more.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking. For Free Shipping (EMS), basic tracking information is provided.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days).
Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after processing.
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days).
Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after processing.
Do you ship internationally?
Yes, we serve customers worldwide, though some Asian and remote regions may be excluded from delivery. All orders are processed from our Baltimore facility at 3661 Hewes Avenue.
How long does order processing take?
All orders take 1-2 business days to process before shipping. During peak seasons, processing may take slightly longer.
Returns & Exchanges
What is your return policy?
If any item doesn’t meet your expectations, you may initiate a return within 15 days of delivery. Please contact our customer service team at [email protected] to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Product Questions
How do I know if a product will work for my project?
Our product descriptions include detailed specifications. If you need additional information, please contact our customer service team who can provide expert advice on selecting the right hardware for your needs.
Do you offer product warranties?
Warranties vary by product. Please check individual product descriptions for warranty information or contact our customer service team for details about specific items.
Contact Information
How can I contact Home Hardware Pro?
For any questions not answered here, please email our customer service team at [email protected]. Our physical address is 3661 Hewes Avenue, Baltimore, US 21201.
Thank you for choosing Home Hardware Pro for your hardware needs. We’re committed to providing quality products with reliable delivery so you can shop with confidence and build with quality.