Privacy Policy

Last Updated: [Insert Date]

At Home Hardware Pro (“we”, “us”, or “our”), we understand that our professional contractors and DIY enthusiasts value both quality hardware and the security of their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homehardwarepro.com.

1. Information We Collect

We collect information to provide better services to all our customers:

Personal Information You Provide:

• Account Information: Name, email address, phone number, shipping/billing addresses when you create an account or place an order
• Payment Details: Credit/debit card information (processed securely by PCI-compliant providers), PayPal email (when applicable)
• Project Information: Product preferences, purchase history, and saved items for future projects
• Communications: Records of customer service interactions, inquiries, and feedback

Automatically Collected Information:

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
• Location Data: General geographic location (country/state) for shipping and tax calculations
• Cookies & Tracking: See Section 6 for detailed information

2. How We Use Your Information

We use your information to provide and improve our professional hardware services:

• Process orders and deliver industrial-grade hardware products
• Provide customer support for both contractors and DIY users
• Personalize your experience with relevant product recommendations
• Improve our website functionality and product offerings
• Communicate about orders, accounts, and security alerts
• Prevent fraud and enhance payment security (using 256-bit SSL encryption)
• Comply with legal obligations and enforce our policies

3. Sharing & Disclosure of Information

We value your trust and only share information when necessary:

• Service Providers: Trusted third parties who assist with payment processing (PCI-compliant), shipping, IT services, and marketing (under strict confidentiality agreements)
• Legal Compliance: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Aggregated Data: Non-personal statistics about website usage may be shared with partners

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We implement robust security measures suitable for our professional clientele:

• Secure servers with restricted access
• 256-bit SSL encryption for all transactions
• PCI-DSS compliance for payment processing
• Regular security audits and vulnerability testing
• Data retention only as long as necessary for business or legal purposes

While we implement these measures, no system is 100% secure. We encourage customers to use strong passwords and monitor account activity.

5. Your Rights & Choices

You have control over your personal information:

• Access & Update: Review and edit account information through your profile
• Opt-Out: Unsubscribe from marketing emails (transactional messages still sent)
• Deletion: Request account deletion (subject to legal retention requirements)
• Data Portability: Request a copy of your data in machine-readable format
• Restrict Processing: Object to certain uses of your data

To exercise these rights, contact us at [email protected]. We may verify your identity before processing requests.

6. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Required for site functionality (shopping cart, login)
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember preferences (language, region)
• Marketing Cookies: Show relevant ads (can be opted out)

You can manage cookies through browser settings, but disabling essential cookies may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (excluding some Asian/remote regions), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our industrial hardware products and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted with a new “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

Thank you for trusting Home Hardware Pro with your hardware needs and your personal information. We’re committed to protecting your privacy as securely as we provide the durable hardware products for your projects.