At Home Hardware Pro, we stand behind the quality of our professional-grade hardware products. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition (unused, uninstalled, with all packaging and tags)
  • Item must be in its original packaging
  • You must have the original receipt or proof of purchase
  • Return must be initiated within 15 days of delivery

Non-Returnable Items:

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Additives (chemical products)
  • Collated Nails & Screws (opened packages)
  • Child Safety products (once opened)

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Home Hardware Pro Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specific product)]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Return shipping address
  • Special instructions if applicable

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging and include:

  • Copy of your receipt/order confirmation
  • RMA number clearly visible on the outside of the package

Ship to:
Home Hardware Pro Returns
3661 Hewes Avenue
Baltimore, MD 21201
United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 5 business days after we receive your return. Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping charges are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once the original item is received and inspected
  • If the replacement item costs more, you’ll be invoiced for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged product and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Last Updated: [Insert Date]