Term and Conditions

Last Updated: [Insert Date]

1. General Terms

By accessing www.homehardwarepro.com (“the Site”) and placing orders, you agree to be bound by these Terms and Conditions. We reserve the right to update these terms at any time without prior notice.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

2.2 Acceptable Use

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the Site’s operation
• Misrepresent your identity or location

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However:

• Images are for illustrative purposes and may differ slightly from actual products
• We reserve the right to correct errors in product information
• Some products may not be available in all regions

3.2 Professional-Grade Hardware

Our products including but not limited to:

• Automotive parts & accessories
• Door hardware (hinges, knobs, handles)
• Fasteners and collated nails/screws
• Safety equipment and child safety products

are designed for professional and DIY use. Proper installation and safety precautions are the user’s responsibility.

3.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Chemical additives
• Opened packages of collated nails & screws
• Opened child safety products

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Accept or decline orders at our discretion
• Limit quantities purchased
• Cancel orders for pricing errors or product unavailability

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.3 Pricing and Taxes

All prices are in USD. Customers are responsible for:

• Any customs duties, taxes, or import fees
• Currency conversion fees charged by their financial institution

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over $50, 15-25 business days after dispatch

5.3 Delivery Limitations

We cannot ship to certain remote areas in Asia and other regions. Delivery times are estimates and may vary due to:

• Customs processing
• Weather conditions
• Other unforeseen circumstances

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery if:

• Item is unused and in original condition
• Original packaging and tags are included
• Proof of purchase is provided

6.2 Return Process

1. Email [email protected] with your return request
2. Receive Return Authorization (RMA) within 2 business days
3. Ship items to our Baltimore address with RMA clearly visible

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.3 Refund Processing

Approved refunds will be processed within 5 business days of receipt:

• Credit cards: 3-10 business days to appear on statement
• PayPal: Typically within 24 hours

Original shipping charges are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on the Site including:

• Text
• Graphics
• Logos
• Product designs

are the property of Home Hardware Pro and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

Home Hardware Pro is not liable for:

• Improper installation or use of products
• Personal injury or property damage resulting from product use
• Any consequential damages from product failure

8.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical errors beyond our reasonable control
• Third-party actions affecting your use of the Site

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Maryland, USA. Any disputes shall be resolved in the courts of Baltimore County.

10. Contact Information

For questions about these Terms and Conditions:

Home Hardware Pro
3661 Hewes Avenue
Baltimore, MD 21201
United States
Email: [email protected]